Mhelpdesk Reviews

We operate around the clock, every day of the week. This company shuts down at 5 PM on weekdays and doesn’t open at all on weekends... It’s a help desk service, for crying out loud!!! There’s no support after hours. The login site is down, and we can’t keep track of our tasks.

Stay away from this service! We were misled about the available features. As a garage door business operating for over four years, we’ve never faced a chargeback, but now Chase won’t process our payments without any warning. Our backup option, Square, also won’t accept our payment because we have to manually enter to use MHelpDesk! So now we’re stuck with a third option for credit card processing, and it’s gonna take a week to see any funds. This is after we shelled out more than 2K for what was supposed to be the best package. Honestly, the CRM is just terrible... Like I said, stay far away!

mHelpDesk has truly simplified the way I manage jobs and assign tasks to maintenance techs. No more dealing with paper unless someone specifically asks for it. They tailored my form and can make adjustments for me with just a click. It's also a breeze to sort through jobs to find recurring issues and keep tabs on problems.

We recently got an account with mhelpdesk.com for our business, and wow, the customer service has really impressed us! Huge shoutout to Tiffany, Niahmu, and Rania for their exceptional support, answering all our questions and being super patient and helpful! We're really enjoying this experience so far.

This product is a total game changer for my work. We began using mHelpDesk around 6 months back, and I haven't experienced a headache since. It has genuinely made my job ten times easier. The software is really user-friendly. The support team is outstanding. They respond to questions almost right away. They're incredibly helpful and hands-on when necessary. And let me tell you, the mapping tool nearly brings me to tears of joy. I would definitely suggest this product to anyone working in the service sector.

Dominic managed the sales process and really paid attention, understanding that I’m not one to buy just because of flashy sales tactics. He was a top-notch salesperson. Selena, on the other hand, was super knowledgeable during our first training session on the software. She really knows her stuff, was patient, and made everything clear. As someone who's not tech-savvy, I wrapped up the call feeling like I got it all. Now that’s what I call a great trainer.

Hey there, good day! Ms. Rochelle is ranking as the top fundraiser I know of. There are tons of scam fundraisers out there, but there's only one you can really trust, and that’s MHelpDesk. Seriously, take my word for it—steer clear of GoFundMe, crowdfunding, YouCaring, and all those others; they’re just a bunch of crooks and thieves. Especially that WePay company! Come join me at MHelpDesk, where I’m telling you, they rank over a million plus all around. Thanks a lot!

Took a little while, but the support team really came through for me today!! The auto rules were a bit of a hassle to navigate, but they managed to fix the problem, which turned out to be a simple fix for me once they pinpointed it. However, the screenshot that was supposed to be attached didn’t make it to the email, so I’m giving it only 4 stars. The instructions were straightforward and helped me find an easy solution to my issue.

We're still in our first year with mhelpdesk, and I've reached out to their tech support with a bunch of questions that, looking back, seem pretty basic. They've always replied fast and spot on, and I end up picking up simpler methods to navigate the software, which I gotta admit is pretty user-friendly. I just get a bit antsy as a busy small business owner. Big thanks to Tia for her help today with getting my info into the database.

We've been using mHelpDesk for about 7 months, and it’s really elevated our business. Now, we manage everything through a single system—goodbye to all that paper and pen nonsense! Finding such a solid program has truly been a game changer. Plus, their customer service is top-notch if you ever have questions. I’ve chatted with Candi a couple of times, and she’s super helpful and a joy to speak with regarding any issues.

Thanks!

We checked out more than 15 different programs before landing on Mhelpdesk. Is it the perfect fit for our needs (handling Liquor Licenses)? Not exactly, but we can't run our business without it. Choosing Mhelpdesk has been the smartest decision I've ever made. The transition was smoother than upgrading my phone. Our team of 15 adapted to it quickly. Once we got rolling with Mhelpdesk, we saw the advantages and never looked back. It just keeps improving every single day.

I couldn't be more pleased with this scheduling software; it has truly simplified things for both me and my accountant. They handle any problems we encounter promptly, and I've recommended it to everyone I know. If you're in the scheduling game, this is definitely the tool you want to have.

Candi's customer service was fantastic too.

Cheers,
-Kandiie

We utilize mhelpdesk to oversee our technicians out in the field. A standout feature of mhelpdesk is the ability to track our techs' locations and set up appointments based on where they are, which boosts our response time to clients. This tool has been crucial in accelerating our business growth. Definitely recommend it!

I’m really happy I decided to switch to mhelpdesk! Before, I was handling everything the traditional way, and I had no clue how much smoother my business could operate! The signup was a breeze, and they were right there to help me understand the service. I totally suggest you make the change and go through the training. It’s been super beneficial for my company.

I’ve totally ditched the pen and paper, and honestly, I don’t miss it one bit. It’s amazing how fast I can create estimates, plan jobs, and even take payments without needing to hop on a computer. My favorite feature is the connection with QuickBooks, which makes wrapping up my monthly numbers a piece of cake. It’s super easy to use and really lightens my load. Awesome product :)